How Can We Help?

Our support team is here for you — in French and Arabic

Fastest response. Send us a message and we'll get back to you within hours.

For detailed questions or sending files. We respond within 24 hours.

Need to talk? Call us during business hours (8am-5pm, Sun-Thu).

Common Issues

How do I reset my password?

Open the app, tap 'Forgot Password' on the login screen, and follow the instructions sent to your phone.

My data disappeared after an update

Don't worry — your data is safely stored locally. Try restarting the app. If the issue persists, contact us on WhatsApp.

How do I import a profile catalog?

Go to Settings → Profile Systems → Import. Select the manufacturer (HPS, Metalco) and the catalog will download automatically.

Can I transfer my data to a new phone?

Yes! Enable cloud backup in Settings, then sign in on your new phone. Your data will sync automatically.

The app crashes when generating a PDF

This is usually cause by very large projects. Try splitting your project into smaller parts, or contact support for help.